Email processing

For this client, we developed a robot to automate a specific routine in their ERP system, triggered by each new customer request. While the company acknowledged that this issue could potentially be addressed as a software feature or enhancement, they had already decided to phase out the ERP system after the current travel season. Investing further in the software through the vendor was deemed both costly and unnecessary.

Background

Challenges Faced by the Client

• High Manual Effort: Approximately 80 employees spent up to two hours daily performing repetitive tasks manually in the ERP system.
• Software Limitations: Although a vendor solution might have been more optimized, the high cost and planned software decommissioning ruled out this option.
• Urgency: The company needed an immediate, cost-effective solution to reduce manual workload during the busy travel season.

Solution Overview

Automation with RPA

Our robot automated the entire routine, enabling it to:

1. Trigger Actions
   Execute the necessary ERP routine immediately upon receiving a customer’s travel request.

2. Reduce Manual Intervention
   Replace up to two hours of daily manual work per employee with an automated process.

3. Deliver Immediate Value
   Avoid further investment in the outgoing software while meeting business needs during the travel season.

Key Benefits

• Cost Savings: Eliminated the need for vendor intervention or feature development costs.
• Increased Efficiency: Freed up 80 employees from repetitive tasks, significantly boosting overall productivity.
• Scalability: The robot could handle incoming requests at scale, reducing delays and improving response times.
• Short-Term ROI: Delivered value without additional investment in soon-to-be-retired technology.

Key Capabilities and Achievements