Email processing

For this client, we developed a robot to automate a specific routine in their ERP system, triggered by each new customer request. While the company acknowledged that this issue could potentially be addressed as a software feature or enhancement, they had already decided to phase out the ERP system after the current travel season. Investing further in the software through the vendor was deemed both costly and unnecessary. Background Challenges Faced by the Client High Manual Effort: Approximately 80 employees spent up to two hours daily performing repetitive tasks manually in the ERP system. Software Limitations: Although a vendor solution might have been more optimized, the high cost and planned software decommissioning ruled out this option. Urgency: The company needed an immediate, cost-effective solution to reduce manual workload during the busy travel season. Solution Overview Automation with RPA Our robot automated the entire routine, enabling it to: